Frequently Asked Questions

Orders are typically processed within 1 business day (Monday–Saturday) and delivered within 1–3 business days across the United Kingdom.

Yes. Delivery is free on all UK orders. The delivery option and total price are always shown at checkout before you complete your payment.

We currently deliver across the United Kingdom. We do not offer international shipping at this time.

Orders placed before 6:00 PM (UK time) on business days are processed the same day. Orders placed after the cut-off time are processed the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking to become active. Signed-in customers can also check order status under My orders.

Please contact us immediately after placing your order. If your order has not yet been dispatched, we will do our best to update the address. Once an order has been dispatched, we may not be able to make changes.

You may cancel your order if you contact us before it has been processed and dispatched. Once dispatched, an order cannot be cancelled, but you can return the item after delivery in accordance with our Returns & Refunds Policy.

If your package is lost or arrives damaged, please contact us with your order number and tracking information. Our support team will work with the carrier to resolve the issue as quickly as possible.

We accept the payment methods displayed at checkout. All prices are shown in British Pounds (GBP), and the final total is clearly displayed before you complete your payment.

Yes. Checkout runs over an encrypted HTTPS connection and payments are handled by our secure payment provider. Full card details are never stored on our servers.

Product availability is shown directly on each product page. If a product or variant is sold out, it will be clearly marked and cannot be added to the cart.

If you receive an incorrect item, please contact us with your order number and photos of the item received. We will arrange the appropriate resolution as quickly as possible.

Eligible items can be returned within 30 days of delivery in accordance with our Returns & Refunds Policy. This does not affect your statutory rights under UK consumer law.

After placing your order, you will receive an order confirmation email. If you don't see it within a few minutes, please check your spam or junk folder, or contact our support team.

You can contact our support team through the Contact Us page, by email at support@garageforge.co.uk, or by phone on +44 1656 742441. Our customer service team is available 11:00 AM – 6:30 PM (Monday – Saturday). Sunday: Closed.