Returns & Refunds

You can return an item within 30 days of the delivery date. To qualify:

• Items must be returned complete, with all original parts, accessories, manuals and packaging where possible.
• Tools, equipment and accessories should be unused and in the condition in which you received them.
• Sealed consumables (e.g. fluids, grease cartridges, filters) can be returned if unopened. Once the seal is broken, they can only be returned if faulty.
• Equipment that has been installed, fitted or used (e.g. vehicle lifts, tyre changers) can only be returned if faulty or not as described.
• Proof of purchase or order confirmation may be required.

1. 1

   Reach out first

   Contact us at support@garageforge.co.uk or by phone on +44 1656 742441 with your order number. If your item is damaged, defective or incorrect, please include clear photos and a short description of the issue.

2. 2

   Wait for instructions

   We will review your request and send you return instructions. Please do not ship anything back until you receive approval and return instructions from our support team.

3. 3

   Return the item

   Once approved, ship the item using a trackable and insured method. Heavy equipment may require a pallet collection, which we will arrange with you. A valid tracking number is required so we can confirm the return shipment.

• After your return is received and inspected, your refund will be processed within 7 business days.
• You will receive a full refund to the original payment method used at checkout.
• We never charge restocking fees.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

• If the item you received is defective, damaged or incorrect, contact us with clear photos.
• In some cases there is no need to return the item — we may send you a replacement or issue a full refund, depending on the situation.
• We will work with you to resolve the issue as quickly as possible.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund. If the order has already been dispatched, you may need to follow the return process after delivery. See our Cancellation Policy for details.

Faults that appear after the 30-day return window are covered by our Warranty & Replacement policy.

Nothing in this policy affects your statutory rights as a UK consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

We are always ready to assist. You can also reach us through the contact page.