Order Status
Enter your order number and the email address used at checkout to see where your order is.
- Processing
- 1 business day
- UK delivery
- 1–3 business days
- Cut-off time
- 6:00 PM (UK time)
What the statuses mean
- Order received — we have your order and payment and it is in the queue to be picked.
- Being packed — your items are being packed in our warehouse.
- On its way — your parcel has been dispatched. Tracking details are shown above and emailed to you; please allow up to 48 hours for the carrier to activate them.
- Delivered — the carrier has confirmed delivery to your address.
Where to find your order number
Your order number is in the subject line and at the top of the order confirmation email we sent after checkout. If you have an account, every order is also listed under My orders.
Can't find the email? Check your spam or junk folder, or contact us with your name and the email used at checkout and we will look it up for you.
Delays, changes and problems
- Orders placed before 6:00 PM (UK time) on business days are processed the same day; orders placed after the cut-off are processed the next business day. See our Shipping & Delivery page.
- Need to change the delivery address or cancel? Contact us immediately — once an order has been dispatched we may not be able to make changes. See our Cancellation Policy.
- If tracking has not updated for more than 48 hours, or your parcel arrives damaged, email support@garageforge.co.uk with your order number and we will resolve it with the carrier.